Frequently Asked Questions

To ensure that your reservation is confirmed, you will receive a Confirmation Email. This email typically includes important details such as the reservation dates, location, and any specific instructions or additional information you may need to know. Please check your inbox, including your spam or junk folder, in case the email has been filtered there. If you have not received a Confirmation Email, we recommend reaching out to our customer support for assistance.

Children are considered to be below 12 years old for the purpose of our hotel policies. As part of our family-friendly environment, we offer special rates and amenities for children within this age range. If you have any specific inquiries or require further clarification, feel free to contact our customer service team, and they will be happy to assist you.

Our discount codes periodically appear under the Offers section on our website. We strive to provide our guests with special promotions and exclusive deals to enhance their stay. Keep an eye on our Offers page for the latest discounts and promotions, as they may change or be updated regularly. If you have a specific discount code, you can enter it during the booking process to avail yourself of the associated benefits. Should you have any further questions or need assistance, please feel free to reach out to our customer service team, and they will be happy to help.

Connecting with us is a breeze! Whether you prefer our 'Contact Us' page on the website, a quick call via telephone, a chat on WhatsApp, or reaching out through Facebook or Instagram, we've got you covered. And of course, there's always the classic email option. Your choice, your convenience – we're here to assist you seamlessly!

Late check-out is subject to availability and cannot be guaranteed. However, we offer a special service for guaranteed late check-out, and additional charges may apply. If you wish to secure a late check-out time and avoid any potential inconvenience, we recommend taking advantage of our guaranteed late check-out option. You can find more details and make arrangements during the booking process or by contacting our reservations team. Please note that standard late check-out requests will be accommodated based on availability at the time of your stay. If you have any further questions or specific concerns, feel free to reach out to our customer service team for assistance.

Yes, you can cancel your reservation. However, please be aware that cancellation fees are subject to the booking terms and conditions. The specific cancellation policy for your reservation can be found in the booking details. We recommend reviewing these terms carefully to understand any applicable fees or conditions associated with cancellations. If you have any further questions or need assistance with your cancellation, feel free to contact our customer service team, and they will be happy to guide you through the process.

Indulge in the ultimate relaxation with our available massage treatments, provided by our trusted outsourced partners. Elevate your stay and unwind with a variety of rejuvenating options tailored to your preferences. Whether you're looking for a soothing Swedish massage or a revitalizing deep tissue treatment, our external providers ensure a tranquil and professional experience. Treat yourself to a moment of serenity, right here with us.